HAZEN RING
Job Title: Account Service Manager
Company: Vanguard Electrical
Location: Fort Worth, Texas
Age: 29
Years on the Job: 11
Interests: Caring for his one-year-old son, relaxing with his wife, and playing video games together
After attending a wood/metal shop class in middle school, Hazen Ring signed up for a construction technology class in high school, which taught the basics of almost every trade.
“After I learned more about the electrical trade, I really took a liking to it,” he says. “It was a lot of problem solving and out-of-the-box thinking.”
The program was integrated with SkillsUSA, which became a major part of his high school experience. He achieved second place at the state level in the electrical division, and it’s been his career and passion ever since. Hazen spent two years at the IEC trade school in Fort Worth, Texas. He says that on-the-job training helped him to deal with critical situations, which is very important in the service management field.
As a service manager at Vanguard, his key responsibilities include managing the scheduling and financials on service projects and devising quick solutions to in-field issues. His day consists of scheduling service technicians, checking on job progression in the field and keeping up with customer relations/sales for new projects.
He says his work ethic sets him apart from others in the electrical trade. Case in point: He’s worked many 24-hour straight shifts as well as 127-hour work weeks to get the job done.
“When emergencies or deadlines happen in the electrical field, you have to be able to step up and do whatever it takes to solve the situation at hand,” he says. “Focus on being the solution.”
When it comes to technology, he says VR systems have transformed the electrical trade. Currently when applicable, he makes 3D renderings of installations or even complete electrical room layouts to give crews a good visual to go off of in the field.
“The addition of VR systems capable of showing a customer or trade a real-life rendering of a job site is mind blowing to me,” he says. “That sort of technology will greatly increase efficiencies and solve the many questions that arise during the building process.”
Down the road, he’d like to see himself as a service director, managing the ins and outs of all things related to electrical service with an ever-growing team.
“I plan on learning everything I can within my position and working hard to rise to the top,” he says. “Being acknowledged for the grind and dedication I've put toward my trade is such a great compliment to everything I've worked toward.”
