As with maintenance, video is also a powerful aid for repairs. Some ways you can use it include:

  • Communicating with factory support. When critical equipment is down, using video to communicate with the support engineer can eliminate the need for an on-site visit.
  • Monday morning quarterbacking. What system problems slowed that critical repair, and how can you address those? What did the repair techs do right? Wrong? What safety issues arose?
  • Training aids. When critical equipment goes down, you could have every available tech crowd around and try to make sense of what’s going on. Or, you could record it and schedule times for people to watch it (preferably in a class with an instructor).
  • References. There's Joe, on the nightshift. The robot on Line C goes down, and he's not had any training in how to fix it.