Nexstar is launching an accreditation program called Select Service to help homeowners and businesses find service providers. Nexstar members can qualify for this program to promote their business.
The company created the program to improve the level of customer service provided by electrical, HVAC, and plumbing contractors. Candidates will have to go through an extensive certification process. First, they must be in good standing. Then they must complete and score in the upper 50% of three annual surveys that cover customer satisfaction, employee satisfaction, and financial condition.
Candidates must also follow Nexstar’s code of ethics, service model, financial break even guidelines, up-front pricing practices, training program, and have documentation of all customer communications.