Enterprise’s national team of experienced mechanics and accredited Automotive Service Excellence (ASE) technicians, as well as local account management teams in 43 locations across the United States work to provide companies with the most economical, timely and high-quality repairs on fleet vehicles. Enterprise’s maintenance teams ensure that customers receive maximum warranty benefits, as well as rebates, price breaks and other opportunities to minimize expenses.
Enterprise’s full maintenance program is the only one in its industry that extends maintenance coverage to virtually all makes of cars, light duty trucks, and service vehicles, as well as many diesel engine vehicles.
The program includes everything from replacing wiper blades to replacing tires and rebuilding transmissions, all covered in one monthly rate. If drivers ever experience a problem, help is available from a network of more than 65,000 affiliated service centers nationwide. With Enterprise’s maintenance management program, all charges are billed directly to the customer as they are incurred.
Saving Businesses $1.5 Million a Year With more than 11,000 fleet customers and 4,300 rental locations nationwide, Enterprise has been able to develop relationships with local service center contacts, and has the ability to negotiate the best prices on maintenance and repairs. Last year alone, Enterprise’s service technicians saved its customers more than $1.5 million in maintenance and repair costs.
Jim Block, assistant vice president of Enterprise, said, “From negotiating better prices based on obtaining second opinions, to facilitating factory assistance claims and securing available rebates, we place a high priority on making sure the customer gets the best service and value.”
For example, Enterprise works to protect customers from having to pay for unnecessary repairs or those that may be already covered by warranty.
“We also monitor estimates for repairs to ensure they remain within accepted ranges for the make and model of the vehicle, as well as geographic area,” he said.
Electrical contractors pleased with local account management At F. J. O’Toole Company, a commercial electrical contractor based in St. Clair Shores, Mich., having a local account management team was an important consideration in the decision to have a maintenance management program for their fleet of 25 vehicles. “Our program works well because our local Enterprise team works with us to procure and prepare the customized bin packages and lettering to meet our company needs,” said Robert D. Strong, vice president and chief financial officer. “In addition, the maintenance program has proven to be cost effective and is universally accepted by a wide range of repair facilities.”
In the Dallas-Ft. Worth area, George McKenna Electrical Contractors, Inc. has had a maintenance management program with Enterprise for four years. “Before we had a fleet management program, we were sinking a lot of money into frequent, ongoing maintenance and repairs for some of our vehicles,” said Robert James, controller. “With a fleet of 20 trucks and cars, we are saving a lot of time because we do not have to constantly monitor and record all of the maintenance and repair tickets for our vehicles. All it takes is one call to our local Enterprise management team, and we know that all of our maintenance needs will be handled and all information regarding our vehicles consolidated in a detailed monthly report.”
As a full-service company for businesses with small to mid-size fleets, Enterprise also provides services ranging from vehicle acquisition, fuel management and insurance programs, to registration, reporting and vehicle remarketing.