Why are you in business? Everyone may answer that question in a slightly different way, but the real reason always comes back to profits. In the residential electrical industry, your ability to make a profit rests solely on your ability to serve clients. However, some contractors continue to run their businesses in ways that anger, alienate, and aggravate customers. Practices like these quickly drive away your clients one by one, destroying your success inch by inch. Why is it so important ...

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