Good Repair Procedures, Part 7

Dec. 20, 2012

You may reduce downtime by providing techs with repair videos they can access from their smart phones. If possible, set up an area on your corporate website where you can list the videos, even if they're hosted on YouTube and/or made by others (e.g., manufacturers and trade associations).

A poorly made video is more annoyance than help. Before you begin making your own videos, look at what others have done. For example, do a search for some how-to instructions on your car. Note what you like and don't like.

Plan your video before you just start shooting. Walk through the repair process, writing down the major steps. How will you show each step? What do you need to say about it?

In her ebook, "Camera Ready," Manoush Zomorodi provides a wealth of information on making a good video. A couple of her points:

  • Stick to the top line purpose. Limit your video to showing that particular repair procedure.
  • Pay attention to angles. Move the camera as needed to best convey visual information.

There's a learning curve, but don't worry about perfection. Worry about that tech who needs to know how to repair the equipment. You can always redo the first few videos.

Voice your opinion!

To join the conversation, and become an exclusive member of EC&M, create an account today!

Sponsored Recommendations

Electrical Conduit Comparison Chart

CHAMPION FIBERGLASS electrical conduit is a lightweight, durable option that provides lasting savings when compared to other materials. Compare electrical conduit types including...

Fiberglass Electrical Conduit Chemical Resistance Chart

This information is provided solely as a guide since it is impossible to anticipate all individual site conditions. For specific applications which are not covered in this guide...

Considerations for Direct Burial Conduit

Installation type plays a key role in the type of conduit selected for electrical systems in industrial construction projects. Above ground, below ground, direct buried, encased...

How to Calculate Labor Costs

Most important to accurately estimating labor costs is knowing the approximate hours required for project completion. Learn how to calculate electrical labor cost.