Good Repair Procedures, Part 4

Nov. 12, 2012

The typical repair procedure is based on the manufacturer's manual or training class. Its focus is on how to fix a given problem with the equipment. That's essential information, but:

  1. It's often too detailed for use by a trained technician in the field, and
  2. It doesn't start at the beginning.

You solve for first issue by providing the necessary sequential steps in a distilled version. For example, don't provide three pages detailing how to remove a particular assembly. Write a step that says, "Remove X assembly."

Write your repair procedures to ensure the repair technician doesn't leave out an important step, not as a substitute for training. When faced with too thick a procedure during a repair, techs are highly motivated to simply ignore it.

What if the tech doesn't know how to remove the assembly? Where appropriate, provide references to relevant support documents and/or videos. Videos work especially well if techs can access them from their mobile devices.

The second issue is a problem because before you can change out parts or do much else, you need to stop the equipment. Afterwards, you probably need to a test run. The tech needs operational instructions unless an operator is available for this purpose.

Voice your opinion!

To join the conversation, and become an exclusive member of EC&M, create an account today!

Sponsored Recommendations

Electrical Conduit Comparison Chart

CHAMPION FIBERGLASS electrical conduit is a lightweight, durable option that provides lasting savings when compared to other materials. Compare electrical conduit types including...

Fiberglass Electrical Conduit Chemical Resistance Chart

This information is provided solely as a guide since it is impossible to anticipate all individual site conditions. For specific applications which are not covered in this guide...

Considerations for Direct Burial Conduit

Installation type plays a key role in the type of conduit selected for electrical systems in industrial construction projects. Above ground, below ground, direct buried, encased...

How to Calculate Labor Costs

Most important to accurately estimating labor costs is knowing the approximate hours required for project completion. Learn how to calculate electrical labor cost.