When a fire breaks out, we call the Fire Department. They dispatch a highly trained, coordinated response team. Each team member knows what he will do without a boss onsite to figure out who should do what. We talk about “putting out fires” when equipment goes down. Do you dispatch a repair response team or just send available techs? Often, the latter is OK. For example, the sump pit high level alarm has tripped. You don’t need a response team for that; a qualified repair ...

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