You've been through it. Equipment is down, and people wearing ties are circling like flies. Every few minutes, someone asks, "How much longer?" and you think of the pesky kid repeatedly asking, "Are we there, yet?" You're aware that every minute of downtime costs several thousand dollars in lost production. So you work faster, and then you make a mistake. Working faster is a natural response to the pressure encountered during critical downtime. But this ...

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