Bad maintenance practices tend to sneak into the way things get done. Here are three more related to “reporting problems” that you should guard against:
Bad Practice #62 — Taking Mental Notes or Relying on Scraps of Paper, When Encountering an Equipment Anomaly During Maintenance or Repair.
Simply telling someone is just as useless. People forget and paper gets lost. If you don’t have a quick reporting means to get the problem properly entered into the maintenance process, establish one.
Bad Practice #63 — Reporting Anomalies with Only Vague Descriptions.
This often happens because the maintenance tech jots down a short “reminder” to enter into the CMMS “something” about this problem so “someone” can follow up. At the time you notice the problem, record enough about it that anyone reading the record can understand the problem.
Bad Practice #64 — Observing a Problem But Not Providing the Exact Location When Reporting it.
Especially in a large facility, row and column numbers save time during the follow up. Avoid general descriptions, because they can mislead people.
