A critical production line has had dozens of stoppages over the past 12 months. Late deliveries are now a big problem. The plant manager wants you to analyze the three most common repairs and cut their completion time by 25%. You decide to discuss this with John, a mechanical engineer who’s been at the plant a long time. You have a list of all repairs done over the past two years; it shows the quantity and completion time for each one. John looks at the list and tells you, “I ...

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