Philips Lighting Company, Somerset, N.J., recently launched Tradelink, an Internet-based portal that offers customers real-time, personalized, self-service access to order and account management. The site was piloted to 28 industrial customer branches in October 2001, and complete customer rollout is now underway.
Customers will be able to determine status and tracking for current and past orders as soon as they’ve been placed. Access to order status information, including credit status, applicable block information, and confirmed ordered product quantities and delivery dates are available in real time, 24 hours a day. Links to freight carriers are also available for online shipment tracking.
The site also includes a product catalog with advanced search features, high-resolution photos and product marketing photos.
For more information, visit www.lighting.philips.com.