If there is one tried and true rule I’ve discovered in my time in the contracting world, it’s to expect the unexpected. You’ll always get busy when you least expect it, and it seems you’ll always lose someone from your team when you can least afford it. Although losing a technician is hard, you can at least hire someone new and have them up to speed in a month or two. But what happens when you lose one of your managers? Or worse, what happens to your business if ...

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