The typical manufacturing concern uses some form of statistical process control (SPC) to manage production, while operators who perform quality assurance (QA) measurements on samples of completed work can correct for quality deviations to improve the next run. Management uses information derived from SPC and QA reports to justify expenditures on wages, hiring, training, and technology.

What information do you provide management so they can justify similar expenditures for maintenance? It's not convincing to simply say you need to hire or that you need that great piece of test equipment. You have to show them the money. They want information based on real data.

To provide that information, you must:

  • Use your work order system to provide relevant data to your computerized maintenance management system (CMMS).
  • Use the CMMS to generate reports that properly inform management.
In our next issue, we'll look at this more closely.